PORTALJABAR, BANDUNG CITY - The Bandung City Government together with Bank bjb commemorated National Customer Day (Harpelnas) 2024 at the Bank bjb Taman Sari Bandung Office (4/9/2024).

This activity is symbolic by handing over savings to the bank as a symbol of customer loyalty.

The handover of savings to the bank teller was immediately carried out by the Acting Regional Secretary of Bandung City, Dharmawan and the Head of the Bandung City Regional Revenue Agency, Iskandar Zulkarnaen.

Harpelnas is commemorated every September 4. The commemoration of National Customer Day is an important moment for business people to show gratitude and appreciation to loyal consumers.

With the theme of National Customer Day 2024 in 2024, "AI Makes Customer Service More Responsive and Personal".

Quoted from various sources, the Harpelnas theme was chosen by considering the ability of Artificial Intelligence (AI) to serve customers. Innovation with AI can push the boundaries of customer service.

Furthermore, companies can have the opportunity to create more responsive and personalized customer experiences using AI.

Therefore, the Harpelnas moment is a turning point for companies to think about how AI innovation and the warmth of human service collaborate.

The aim of National Customer Day is to raise awareness of the importance of maintaining customer satisfaction, improving service quality, and strengthening relationships between companies and consumers.

Through this commemoration, the community and business actors are expected to respect and appreciate each other's roles in the economic ecosystem. This momentum is also a reminder of the importance of the role of consumers in driving economic and business progress. (Diskominfo Kota Bandung/Fauziah)